Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
928
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2018-12-11
Person
5
5
0
Written by a patient
Written by a patient 11th December 2018
A great medical centre. Always finding an appointment in an urgent case, a bit longer otherwise. Efficient and good doctors and all other staff. We are very lucky to have them here,
Beversbrook Medical Centre
2018-11-28
Person
2
5
0
Written by a patient
Written by a patient 28th November 2018
I had an appointment yesterday with a Male Doctor about woman issues he was sympathetic. I went back today and saw a Female Doctor who showed me no Empathy and different advice! To say I'm upset is an understatement, really disappointed in the Female Doctor. I first went with my symptoms in July and was today given another option to think about which has left me confused and together with the lack of empathy today was made to feel like I was going mad. Not impressed will not see that Female again.
Beversbrook Medical Centre
2018-11-27
Person
2
5
0
Written by a carer
Written by a carer 27th November 2018
I had great difficulty today when trying to get help for my son, when 111 felt the situation was serious and when I was told to do the doctorlink and it told me I was advised he was seen with 30 minutes. I did get an appointment of which I was great full for but the service I received wasn’t great. I felt I was patronised and my thoughts weren’t listened too and feel I shall end up in A&E with my 8 year old son as I didn’t get the help he needed.
13th December 2018
Response from Beversbrook Medical Centre
Hello there, thanks for your feedback. It's always great to hear from our patients, whether their experience has been good or bad as this provides us with the opportunity to review where we could make future improvements to our service. I am sorry to hear that you feel you were patronised and your thoughts not listened to and I would very much like to speak to you a little bit more about this event so that I can investigate what went wrong here. We operate a blame free culture here at BMC. Our team are regularly praised for being helpful but when our patients haven't felt that this was the case the individual staff members involved find patient feedback, such as this, helpful for their own personal development. If you would like to discuss this further please do not hesitate to contact me at emmybutcher@nhs.net and I look forward to hearing from you. Once again thank you for your review and I hope that your next contact with Beversbrook Medical Centre is much improved. Many thanks - Emmy Butcher, Managing Partner.
Beversbrook Medical Centre
2018-11-27
Person
5
5
0
Written by a patient
Written by a patient 27th November 2018
Phlebotomist was happy, polite and put me at ease, asked for her again
Beversbrook Medical Centre
2018-11-25
Person
5
5
0
Written by a patient
Written by a patient 25th November 2018
Reception staff are friendly, polite, welcoming and knowledgable.
I have never had problems getting an appointment. The staff always tell you how many people are in front of you so you can estimate the wait time. That said I have rarely been seen later than my appointment.
The waiting area is comfortable and clean.
If I have ever needed to park there are always spaces.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s